According to Polish law, the buyer has 14 day to lodge a refund by informing us in writing of their intent. We ask you to send your requests on firstname.lastname@example.org
The buyer then has 14 days to return the purchase back to us. We will accept return received in original packaging and without any damage. We offer 24 month warranty from the date of purchase.
Any changes resulting from normal use, such as scratches, chips, micro cracks or discoloration resulting from dirt and cleaning products, are excluded from any warranty claims. Magnets are not permanent and may crack if the product is misused or dropped. This will typically not affect the normal use of product, but cannot be covered by warranty.
All returns will need to be accompanied by original invoice in order to be processed by our support staff. We reserve the right to refuse unauthorised returns.
It is the returnee’s responsibility to ensure the safety of returned goods. We take no responsibility for goods lost in transit.
With change of mind returns, goods must be in their original packaging with all accessories and in re-saleable conditions. Cost of shipping for change of mind items will be beared by the returnee and will be deducted from the final refund/exchange amount.
With faulty goods, cost of shipping is covered by AS Innovations.